General Description

The Warehouse Operations Manager has complete responsibility for all aspects of our inbound operations, including receiving, validation & verification and inventory management responsibilities within the warehouse and associated storage facilities. The Warehouse Operations Manager will work directly with the Transportation & Logistics Manager and the Inventory Manager to efficiently execute order fulfillments and on-time deliveries for our outbound operations in accordance with the organization’s processes. We are seeking an opportunistic leader who thrives on transformation, innovation, analytics and taking a growing company to the next level who is familiar with state of the art practices and techniques of an integrated supply chain. If you understand and appreciate how top tier companies operate their warehouse systems and networks, then you have a good idea of what we are looking for in this role.

A strong candidate will be a strategic leader with a tactical mindset that will be able to elevate the warehouse and inventory management environments to best in class. This person will be expected to drive improvements across the Operations segment and be a change agent within their department. This role will have a measurable impact on our ability to deliver our products to our customers We take great pride in our speed, accuracy, and exceptional service. In this key role, you’ll come help us exceed productivity goals and deliver against our customer promises in an efficient and successful manner.

Key responsibilities 

  • Lead and supervise a team of hourly associates in inbound operations within the warehouse. Responsible for the overall safety, quality and performance and customer experience
  • Carry out supervisory responsibilities in accordance with the organization’s policies and procedures
  • Accountability for meeting and exceeding operational goals
  • Strategic planning and forecasting; appraise performance; incentives and accountability for employees; resolve problems; and address staffing needs
  • Mentor, train and develop teammates for career progression and learning
  • Ability to develop and share best practices across the supply chain including planning, project management, purchasing, receiving, and distribution. This position requires a candidate with the proven ability to drive process improvements and the ability to keep pace with our explosive growth while motivating others to meet the challenges of an extremely deadline-driven environment
  • Direct the activities and oversee the day-to-day operations
  • Develop warehouse operations system improvements by analyzing process workflow, manning and space requirements, and equipment layout; implementing change to reduce defects
  • Establish and report on warehouse metrics to drive continuous improvement
  • Track record in an automated warehouse environment/WMS systems experience
  • Manage hiring, training and supervision of warehouse operations staff
  • Establish goals, operational procedures, objectives and position responsibilities for direct reports
  • Analyze operations and develop/recommend/implement continuous operational improvements
  • Establish, meet, track and report on operational budgets and goals
  • Monitor and maintain all lift trucks and warehouse equipment to include PM schedules, DOT files, and carrier requirements
  • Insure compliance with all local and federal agencies including but not limited to OSHA, TWC, and the fire dept
  • Manage work schedules according to fluctuating customer demand
  • Maintain a positive and safe working environment for employees
  • Proactive and decisive leader with excellent communication skills
  • Familiarity with LEAN practices
  • Solid observational and analytical skills including sound business judgment
  • Passionate advocate for continuous improvement and customer service
  • Highly developed and disciplined in work ethic, accountability, and follow through
  • Superior organizational skills

Education & Experience Requirements

  • Bachelor’s degree in Supply Chain, Business or equivalent experience. Industry certifications and/or MBA or relevant graduate degree a plus
  • Extensive warehouse/distribution center operations experience with a track record of process improvement including a minimum 3 to 5 years of complete responsibility for warehouse operations management
  • Self-directed individual who is able to work in an environment with multiple accountabilities and multiple internal and external customers
  • Experience working effectively in complex organizations, satisfying the needs of diverse constituents and often working under the pressure of competing and sometimes conflicting priorities
  • Able to manage, lead, and develop operational staff
  • Experience with performance metrics, process improvement, and Lean techniques(how, when, who)



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